Certificate IV in Frontline Management (Cert IV FLM) is relevant to those who want to progress within the ranks or supervisors and leading hands who wish to further develop their managerial approach or improve their performance and team effectiveness.


This nationally recognised qualification is able to be utilised in a wide range of organisations and industries. Frontline managers are the interface between the workforce and senior managment. They are people managers who co-ordinate, guide and lead the workforce and take responsibility for the functioning and performance of the team.



BSB40812 Certificate IV Frontline Management 


Refer to our training calender or contact us to see what we can do for you.

Workshop Training Calendar
Why Choose Logicus Training as your training provider?

Logicus is an multi award winning training organisation that has helped many individuals and companies achieve their training and career goals. We dont just train, we inspire, motivate and solve to ensure the best outcome for you.

  • Personalised training support to help you achieve your objective

  • Trainers with many years experience in training and industry

  • Ability to adapt training to make it relevant to you

  • Exceptional customer service and care

  • Customised training course material that makes sense and is easy to follow

  • Training and business professionals that know what you need to be successful

  • Trainers that can make reasonable adjustments to your learning needs

  • Recognition for being trained by one of the BEST in the business

  • Unbeatable value for money

Career Pathways (Certificate IV in Frontline Management)

Individuals who achieve this qualification would view gaining employment in a first tier managment role such as a supervisor, leading hand or frontline management.


Roles and responsibilities for potential employment with this qualification may include:

  • Leadership

  • Operational planning

  • Customer service

  • Innovation

  • Workplace safety

  • Developing individuals and teams

  • Making presentations

  • Organising and delivering meetings

  • Effective communication

  • Developing and delegating work priorities

Course Cost

In Class Workshop:

Was $1,950

Now $1,750 per person

(Face to Face public workshop).

Bring a friend and save another $200 off the sale price*.


Was $1,600

Now $1,400 per person

(Online self-paced training)

Bring a friend and save another $200 off the sale price*.

 Duration for Certificate IV in Frontline Management

In Class workshop - 5 days total (face to face public workshops) which is delivered in 3 manageable modules (refer to "Modules" below) and can be completed over a 12 month period of time that suits your schedule.

At enrolment students will be provided with learner guides and written assessment workbooks.


On-line - Up to 6 months (self paced). Complete course requirements at your convenience at any time and from any location. Access the on-line training on any internet enabled computer 24 hours a day, seven days a week.

Pre-Requisites (Certificate IV in Frontline Management)

There are no qualification pre-requisites but participants are required to have:

  • Basic ability to read, write and communicate in English

  • Basic computer skills.

  • Be a minimum of 18 years of age

  • Laptop may be required


Units of Competency for Certificate IV in Frontline Management

 Below are the units of competency required to meet the guidelines for the Certificate IV FLM:

  • BSBMGT401A  Show Leadership in the workplace (C)

  • BSBMGT402A  Implement Operational Plan (C)

  • BSBWHS401A  Implement and Monitor WHS Policies, Procedures and Programs to Meet Legislative Requirements (C)

  • BSBWOR402A  Promote Team Effectiveness (C)

  • BSBWOR401A  Establish Effective Workplace Relations (E)

  • BSBCMM401A  Make a Presentation(E)

  • BSBLED401A   Develop Teams and Individuals (E)

  • BSBMGT403A  Implement Continuous Improvement (E)

  • BSBRSK401A  Identify Risk and Apply Risk management Processes (E)

  • BSBWOR404B Develop Work Priorities (E)

Payment Structure

Logicus Training Solutions will only accept a minimum of $1000.00 student fees in advance of course commencement and will only enrol students who have paid the required course fees in advance.


Following course commencement fees required to be paid will not exceed $1500.00 for any part of course that is yet to be delivered.


Full payment of course fees are required at course commencement

Workshop Training Location

Logicus Training Solutions has training venues to accommodate most participants in WA. We have venues North and South of the river or for your convenience enrol online

Payment Methods

Course fees are payable by electronic funds transfer or cheque




Account Name: Logicus Training Solutions

BSB:                   086 495

Account No:      945 026 525

Bank:                 National Australia Bank

Note:                  Please quote your invoice number or quote your full name. Forward the email notification that you receive from the bank when it is set up to: accounts@logicustraining.com.au. We will activate your Learning Account when we receive it.


2) CHEQUES - We accept payment using cheque only when prior arrangement has been made.

Cheques are to be:

     * Made payable to: Logicus Training Solutions and,

     * Posted to, Logicus Training Solutions       

 PO Box 779 Hillarys WA 6923.


If you are not the owner of the cheque account, then be sure to include your name and/or invoice number with the cheque.


If you would like to talk to someone about payment matters, please call us on:

(08) 9307 3771.

(C): Core unit       (E): Elective unit

Note: Both (C) and (E) units are required for Certificate IV accreditation.

Assessment for Certificate IV in Frontline Management

Participants will be assessed in a number of ways as validation of their competence to achieve the qualification. Most assessments will be completed in class time during the face to face workshops.


Methods of assessment may include:

  • Observation of candidate participation during training workshops

  • Ongoing assessments over duration of course modules which include knowledge questionnaires

  • Work based projects (post course assessment)


Logicus Training provides appropriate learning support to all students through its training and assessment delivery by applying reasonable adjustment to training and assessment where learning difficulties are experienced by the student.


Opportunities for re-assessment will be provided to assist a student to gain competency. However where successive re-assessments are provided and a student has not yet gained competency a repeat of training and assessment in any unit of competency will attract further course fees.


Upon completion of all assessment requirements by the candidate, an assessor will provide feedback and request additional evidence if required.


Certification (Certificate IV in Frontline Management)

Upon Completion of all course requirements and displaying evidence of competence, a nationally recognised "BSB40812 Certificate IV in Frontline Management" will be issued to the participant.

Upon completion of individual units of competency partipants will receive a "Statement of Attainment" which can be used for recognition of prior learning to achieve "Certificate IV in Frontline Management" accreditation at a later date.

In Class Workshop Modules (1, 2 & 3)
Module 1: Co-ordinate, Develop Teams and Individuals

Module outcome: Learn how to communicate effectively, motivate and develop an effective workplace culture.

To receive a certificate of Cert IV in Frontline Management the participant must complete all requirements of modules 1, 2 and 3. Approved RPL participants may be exempt from completing some of the modules to receive the Cert IV Frontline Management.

Modules unit structure and duration are subject to change.

Applied units of competency:

  • BSBMGT401A  Coordinate Implementation of Customer Service Strategies (C)

  • BSBWOR402A  Promote Team Effectiveness (C)

  • BSBWOR401A  Establish Effective Workplace Relations (E)

  • BSBLED401A   Develop Teams and Individuals (E)

Module 2: Operational Priorities and Safety

Module outcome: Identifying, organising and implementing operational and WHS processes. Time management and prioritising competing demands while maintaining safety requirements.

Applied units of competency:

  • BSBMGT402A  Implement operational Plan (C)

  • BSBWHS401A  Implement and Monitor WHS Policies, Procedures and Programs to Meet Legislative Requirements (C)

  • BSBRSK401A  Identify Risk and Apply Risk management Processes (E)

  • BSBWOR404B Develop Work Priorities (E)

Module 3: Effective Communication and Continuous Improvement

Module outcome: Effectively communicate to individuals, groups and focus on evolving improvements

Applied units of competency:

  • BSBCMM401A  Make a Presentation(E)

  • BSBMGT403A  Implement continuous Improvement (E)

Unique student Identifyer (USI)

Currently, it is not possible for students to obtain a complete record of their VET enrolments and achievements. This is inconvenient not only for students and employers, but can also make it more difficult for training organisations to assess pre-requisites, credit transfer and Recognition of Prior Learning (RPL). Incomplete data about access to and use of the VET sector also inhibits the development of evidence-based VET programs.


AS of the 1st of January 2015 all participants enrolling in a Nationally Accredited training will require a USI. A USI is effectively an account or reference number made up of numbers and letters. 


The USI will make it easier for students to find, collate and authenticate their VET achievements into a single transcript. It will also ensure that students’ VET records are not lost. The USI will be available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is undertaken from when the USI comes into effect.

The USI initiative will:

  • Seamlessly link information about a student’s VET achievements, regardless of where they studied

  • Enable students to easily access secure digital transcripts of their achievements

  • Give students access to, and more control over, their educational information

Course Completion Guarantee


Once the participant has commenced study in their chosen course, Logicus Training will guarantee to complete the training and/or assessment of the course and will further negotiate the timing for completion of the course, if the student is unable to complete the course due to proof of illness or extenuating circumstances.

Refund Policy for Certificate IV in Frontline Management

If you wish to cancel your enrolment more than 7 working days prior to course commencement you will be refunded 50% of fees paid. Cancellations inside 7 days before course commencement will receive no refund. Refunds will not be made to individuals or organisations where a person is booked into a course and fails to attend.


If you cannot attend a course for which you have enrolled in and paid for, a 20% transfer fee applies to any request for transfer where the notice period is less than 7 working days. If there is no notification made by an individual or organisation of transfer 7 working days prior to course commencement there is no refund or transfer of fees paid.


In the case of early withdrawal from the course no refund will apply.


If for any reason Logicus Training Solutions finds it necessary to cancel a course and a suitable transfer to an alternative course can not be made, you will receive a full refund of fees paid. Logicus Training will not be liable from any claims arising from course cancellations.


 Logicus Training Solutions will only enrol students who have paid the required course fees in advance.

 Complaints and Appeals (Cert IV in Frontline Management)

The complaints and appeals policy of Logicus Training Solutions provides an avenue for students to address their complaints and appeals to Logicus Training Management and have them dealt with in a constructive and timely manner. Should you have a complaint or an appeal you will need to submit the complaint or appeal in writing to Logicus Training Solutions Management.

Recognition of Prior Learning (RPL)

RPL is a form of assessment that acknowledges skills and knowledge gained through:

  • Formal training conducted by industry or education

  • Work experience

  • Life experience

This can reduce the amount of learning required to achieve a qualification.


The main principle of RPL focuses on the outcomes of learning rather than when or where the learning occurred. Evidence of competency is collected by the participant and submitted to the nominated assessor and  assessment is made based on the required industry standard within the relevant training package unit of competency.


If you believe this may apply to you for any part of the course, then you should request an application kit during the enrolment process.



If a participant would like to pursue RPL they can apply for free at enrolment via an assessment interview where the candidate will be required to present evidence for the relevant units of competency. Should the applicant choose to proceed, the following non-refundable fees apply:

  • $150 Application fee - Includes the initial assessment interview by a qualified assessor

  • $100 Per hour rate which includes:

                    - Time spent with assessor reviewing evidence you will be required to provide

                    - Time spent with assessor attending and observing practical demonstrations

 Recognition of AQF Qualifications

Logicus Training AQF qualifications and statements of attainment issued by any other RTO and communicates this recognition through its information provided to potential and enrolling students. Students may request credit for a whole unit or course based on study in a unit or course at another institution that is within the same Training Package.

Support for Certificate IV in Frontline Management


Logicus Training provide ongoing email and phone support to all participants throughout the selected course.


Logicus can also provide one on one, face to face consultation at an hourly rate if requred:

  • First hour free

  • $100 per hour there after


Copy of Certificate


A request for a copy of a Certificate or Statement of Attainment will incur a $50 administration fee in advance.


Request for Extension (Certificate IV in Frontline Management)


A request for extension can be made in writing if the participant is unable to complete the course within the given timeframe.

A $100 request for extension fee applies and a new deadline will be negotiated between the participant and a Logicus Training Solutions representative.


* Terms and Conditions Apply. E.g. Friend must pay for enrolment at the same day as original booking.

** Duration of training may vary. Days shown are most consecutive days required for training course.